PLCB Issues Refunds after Double-Billing Customers

The Pennsylvania Liquor Control Board reports that it double-billed customers who used credit to make purchases over the Thanksgiving holiday.

The PLCB, in a statement, says it became aware Feb. 28 of the duplicate billings on purchases made from Wednesday, Nov. 23 to Monday, Nov. 28 The error impacted in-store purchases but not online purchases, according to the PLCB statement.

As of March 1, the PLCB says duplicate billings were reversed. PLCB says that the credit could take three to 10 days to appear after being processed by the banking institution.

“The Liquor Control Board sincerely apologizes for the error and any inconvenience this may have caused its customers.” - PLCB Statement

Customers who had a duplicate billing and have not seen a credit in their accounts after this time should call 855-353-2827, a toll-free number set up by PLCB and dedicated to assisting customers with questions or concerns related to the duplicate-billing incident.

in Cranberry, the state is located at 20111 Route 19. To search for other stores, click here to use the PLCB's store locator.